1. Nature of Delivery
All services provided by CareDietPro are digital in nature and delivered through one or more of the following channels:
- Email — diet plans, reports, login credentials, and consultation confirmations are sent directly to your registered email address
- Client Portal — your personalised reports and health data are accessible via the MyCareDietPro portal after logging in
- WhatsApp — consultation schedules, report links, and credentials may also be shared on your registered WhatsApp number
- Google Meet — live consultation sessions are conducted over video call via the link provided in your confirmation
2. Delivery Timelines
| Service | Delivery Timeline |
|---|---|
| Consultation booking confirmation | Immediately upon form submission |
| Consultation scheduling (date & time) | Within 24 hours of booking |
| General nutrition report (free) | Within 24–48 hours after consultation |
| Personalised diet plan (paid) | Within 48–72 hours after consultation |
| Account credentials (login details) | Immediately upon account creation |
| Follow-up & monitoring check-ins | As per your plan schedule |
Timelines may vary based on the complexity of your health case, dietitian availability, and the completeness of information you provide.
3. Email Delivery
All transactional emails are sent from noreply@caredietpro.com. If you do not receive your email within the expected timeframe:
- Check your Spam or Promotions folder
- Ensure the email address provided during registration is correct
- Add noreply@caredietpro.com to your contacts or safe sender list
- Contact us at info@caredietpro.com if the issue persists
4. Access to Digital Reports
Diet reports and health assessments are accessible via a secure link sent to your email or through your MyCareDietPro account. Report links are valid for 90 days from the date of delivery. After expiry, please contact us to request an extension.
5. No Physical Shipment
CareDietPro does not ship any physical goods. No products are dispatched via courier, postal service, or any other physical delivery mechanism. All services are purely digital and internet-based.
6. Service Availability
Our digital services are available 24/7 via the client portal. Live consultations are scheduled during working hours (Monday to Saturday, 9 AM – 7 PM IST). Our team is based in India and all timings are in Indian Standard Time (IST).
7. Contact
For any delivery-related concerns, please reach out to us at info@caredietpro.com.