1. Introduction
CareDietPro ("we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and share information when you use our website and services.
By using our platform, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect the following types of information:
- Personal Identification: Name, email address, phone number, and date of birth provided during consultation or account registration.
- Health Information: Health goals, medical history, dietary habits, physical measurements, and other health-related data you share with our dietitians.
- Payment Information: Payment details processed securely through Razorpay. We do not store card details on our servers.
- Usage Data: Browser type, IP address, pages visited, and time spent on our platform for analytics and service improvement.
- Communications: Messages, queries, and feedback you send us via email, WhatsApp, or the contact form.
3. How We Use Your Information
We use the collected information to:
- Provide, personalise, and improve our nutrition and dietitian services
- Create and manage your CareDietPro account
- Share personalised diet reports and health assessments
- Process payments and send transaction-related communications
- Communicate consultation schedules, reminders, and follow-ups
- Respond to your queries and support requests
- Comply with legal and regulatory obligations
4. Sharing of Information
We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following circumstances:
- With our dietitians and clinical staff solely for providing your nutrition care
- With payment processors (Razorpay) to facilitate secure transactions
- With email and communication service providers (Brevo, Hostinger) to deliver transactional emails
- When required by law, court order, or government authority
- To protect the rights, property, or safety of CareDietPro, our users, or the public
5. Data Security
We implement industry-standard security measures including encrypted data transmission (HTTPS), hashed password storage, and restricted access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Health records and consultation data are retained for a minimum period as required under applicable health information regulations. You may request deletion of your account and associated data by contacting us.
7. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data (subject to legal obligations)
- Withdraw consent for marketing communications at any time
- Lodge a complaint with a relevant data protection authority
8. Cookies
We use essential cookies to maintain your session and preferences. We do not use third-party advertising cookies. You can control cookie settings through your browser, though disabling cookies may affect platform functionality.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this policy periodically.
10. Contact Us
For any questions or concerns about this Privacy Policy or your data, please contact us at info@caredietpro.com or visit our Contact page.